Enzo Rewards is one way in which Enzo Bistro endeavors to reward and thank loyal customers for patronizing our business and purchasing Enzo Bistro products. Enzo Rewards members are able to earn and accumulate “Points” that can be redeemed for Enzo Rewards benefits (“Rewards“) at participating Enzo Bistro Outlets.

PERSONAL USE

Enzo Rewards is intended for personal use only. Commercial use is prohibited. Enzo Rewards is not targeted towards, nor intended for use by, anyone under the age of 13. If you are between the ages of 13 and the age of majority in your jurisdiction of residence, you may access and participate in Enzo Rewards only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use.

Our Privacy Statement is incorporated into these Terms of Use and also governs your participation Enzo Rewards. Please read the Privacy Statement carefully to understand how Enzo Bistro collects, uses and discloses information about customers, how to update or change your personal information, and how we communicate with you.

JOINING ENZO REWARDS

To join Enzo Rewards, go to www.enzobistro/rewards, follow the prompts to create an account. You will be required to provide the following information:

  1. First and last name, email address and password.
  1. Birthday (month, day) is optional to receive birthday offers. If you do not provide birthday information you will not receive your Birthday Reward.

When you join Enzo Rewards, you automatically are provided with a digital Enzo Bistro Card with a zero-point (0.00) balance. Multiple Enzo Bistro Cards can be added for use in Enzo Rewards, but you may have only one (1) account that is personal to you. All Enzo Bistro Cards, including the one that is digitally provisioned, are subject to the Enzo Bistro Card Terms & Conditions, which are incorporated into these Terms of Use.

EARNING POINTS

The Rewards that are available to you through Enzo Rewards are based on the number of Points that you earn. You can earn Points by making purchases at participating Enzo Bistro Outlets in Kenya, Uganda, Tanzania, and Rwanda in the following ways:

  1. Scanning your member barcode on your card and then paying with cash, credit card, debit card or mobile wallet. You can earn 1 (one) Point for every KES1 (one) Kenyan shilling you spend at participating Enzo Bistro Outlets when you scan your Enzo Bistro Reward member barcode on the card at the register prior to paying with cash, credit cards, debit cards, or mobile wallets. Enzo Bistro partners will earn 2 (two) Points for every KES 1 (one) Kenyan shilling spent so long as they also have their “partner” Enzo Bistro Card registered to their Enzo Rewards account and scan their barcode prior to purchase.
  1. Promotional Bonus Point Offers. From time to time, we, or others acting with our permission, may offer you opportunities to earn additional “Bonus Points” through special promotions. These promotional Bonus Points will be awarded as described in the applicable promotional offer and will be subject to any additional terms set forth in such promotional offer. These promotional Bonus Points may only be available to residents of certain countries.
  1. Partnership Programs. Eligible customers may earn Points through participation in programs offered by our business partners. Enzo Bistro does not operate and is not responsible for these programs, which have separate and additional terms and conditions governing how Points may be earned.

Note that Points may be earned in fractional amounts depending on the value of your purchase.

EXCLUSIONS TO EARNING POINTS; PARTICIPATING OUTLETS ONLY

Points may be earned at participating Enzo Bistro Outlets only. In addition, you cannot earn Points on purchases of alcoholic beverages, taxes, tips, donations, and fees, including without limitation, shipping and handling fees, gift wrapping fees, delivery fees, and bag fees, also may be excluded and ineligible for Point accrual.

RETURNS

If you void a purchase, Enzo Bistro will deduct the Points that you earned for that purchase, potentially resulting in a negative Point balance on your account.

POINT EXPIRATION

Unless otherwise noted, Points are automatically added to your account within twenty-four (24) hours of your eligible purchase and expire six (6) months after the calendar month in which such Points were earned. For example, if you earn Points on December 15, 2021, they will expire on July 1, 2022. The oldest accrued Points will be used first for redemptions. You can view and track your Point balance and available Rewards, as well as any additional benefits for which you are eligible as a Enzo Rewards member.

REDEEMING POINTS FOR REWARDS

Points may be redeemed for complimentary Enzo Bistro items at participating Enzo Bistro Outlets in Kenya, Uganda, Tanzania and Rwanda. Enzo Rewards offers different Rewards based on different Point redemption tiers. Note that the Rewards available and Point redemption tiers may vary by location and by country, and that Enzo Bistro may adjust the items included in each tier at any time in its sole discretion. The Point redemption tiers for redeeming Points at participating Enzo Bistro Outlets in Kenya are as follows:

  • 25 Points may be redeemed for one (1) of the following beverage modifiers: an added espresso shot, added syrup or sauce (such as mocha sauce), or a dairy alternative option (such as soy beverage, almond beverage, or coconut beverage), valued up to KES 1 (one) Kenyan shilling. The beverage modifiers in this redemption tier are only available as a customization to your base beverage order and cannot be redeemed as a standalone beverage.
  • 50 Points may be redeemed for one (1) of the following items: hot brewed coffee or hot steeped tea OR a bakery item. Bakery items may include cake pops, cookies, croissants, bagels, and loaf cake slices. Iced brewed coffee, Clover brewed coffee, and Enzo Bistro Reserve coffee are excluded from this redemption tier.
  • 150 Points may be redeemed for one (1) of the following items: any handcrafted beverage (such as a latte or Frappuccino® blended beverage), OR any hot breakfast item (such as a breakfast sandwich or oatmeal), OR any packaged snack item (excluding packaged protein boxes). All beverages must be standard menu-sized items.
  • 250 Points may be redeemed for one (1) lunch sandwich OR one (1) packaged protein box.
  • 400 Points may be redeemed for one (1) packaged coffee item (such as whole bean coffee) OR a select merchandise item with a value up to KES 200 (two hundred) Kenyan shillings (pre-tax). Packaged coffee and merchandise availability may vary by store location.

POINT REDEMPTION AVAILABILITY MAY VARY; PARTICIPATING ENZO BISTRO OUTLETS ONLY

Not all Enzo Bistro Outlets have the ability to honor Point redemption or provide Point redemption at multiple tiers. Additionally, the items available for redemption in each Point redemption tier may vary. Certain Enzo Bistro Outlets may offer only the 150 Point redemption tier. At such locations, and notwithstanding anything to the contrary in these Terms of Use, you will be eligible to redeem 150 Points for one (1) handcrafted beverage OR one (1) food item only.

ADDITIONAL BENEFITS OF ENZO REWARDS

As an Enzo Rewards member, you may be eligible for the following additional benefits.:

  • Birthday Reward. On your birthday (as indicated in your Enzo Rewards account), you will receive one (1) complimentary handcrafted beverage OR one (1) complimentary food item OR one (1) complimentary ready-to-drink bottled beverage (“Birthday Reward“). Your Birthday Reward may be redeemed at participating Enzo Bistro Outlets only. To qualify for your Birthday Reward, you must join Enzo Rewards at least seven (7) days prior to your birthday, provide your birthday in your account information, and make at least one Point-earning transaction prior to your birthday each year. Your Birthday Reward will be automatically added to your account on your birthday and is valid only on that date. You must scan the member barcode on your card or present your registered Enzo Bistro Card in order to redeem your Birthday Reward.
  • Free refill(s) of hot or iced brewed coffee and tea. Enzo Rewards members may receive free refills of hot or iced brewed coffee or tea during the same store visit at participating Enzo Bistro Outlets. To be eligible for free refill(s) of hot or iced brewed coffee or tea, you must scan the member barcode on your card prior to purchasing your beverage and again when you request your refill or pay for your beverage using your registered Enzo Bistro Card and scan the same card again when you requesting your hot or iced brewed coffee or tea refill.
  • Early or extended access to certain promotions and offers. Enzo Bistro may offer Enzo Rewards members early or extended access to special menu items or discounts at participating Outlets. You may take part in these offers by scanning the member barcode on your card prior to your purchase.
  • Personalized offers and coupons. Special offers may be distributed by email, SMS, or by physical mail. You may be required to opt-in and activate special offers via email. In order to receive and activate personalized special offers distributed via email, you must opt-in to receive promotional and marketing offers from Enzo Bistro and you may be required to provide a valid email, telephone and physical address. Special offers may be customized based on your purchase behaviors and preferences, and may include periodic discounts on food, beverages and merchandise, or the opportunity to earn Bonus Points. Special offers may have certain restrictions, including expiration dates and short, time-limited redemption periods. Special offers are personal to you and cannot be shared, copied or transferred. You may be required to scan your member barcode on your card or present or pay with your registered Enzo Bistro Card in order to redeem special offers. Read each offer carefully for specific details, expiration dates, and limitations and restrictions.
  • Double Point Day. Enzo Bistro may offer Double Point Days, where you can earn twice the number of Points for your purchase. Enzo Bistro will notify you of a designated Double Point Day, which will be personalized and selected by Enzo Bistro for you. You must opt-in to receive promotional and marketing emails from Enzo Bistro in order to receive notice of a designated Double Point Day. You also may be required to “activate” your Double Point Day by clicking within the notification email. Enzo Bistro reserves the right to exclude certain products and merchandise from Double Point Day eligibility and to modify the Double-Point Day benefit.

Enzo Bistro reserves the right to change or suspend the number and type of benefits offered to members of Enzo Rewards in its sole discretion at any time.

OTHER IMPORTANT INFORMATION YOU SHOULD KNOW

There are no participation or membership fees associated with Enzo Rewards. Points accrued in connection with Enzo Rewards are promotional, have no cash value and cannot be redeemed for cash. In addition, your redemption of Points accrued in connection with Enzo Rewards cannot be combined with any other offers or discounts, unless otherwise expressly indicated by Enzo Bistro.

Your Points, Rewards, registered Enzo Bistro Cards, and Enzo Rewards account are personal to you and may not be sold, transferred or assigned to, or shared with, family, friends or others, or used by you for any commercial purpose. You may have only one (1) Enzo Rewards account that is personal to you.

Without notice to you, Enzo Bistro reserves the right to suspend any Enzo Bistro Card registered to your account and/or terminate your account and/or your participation in Enzo Rewards if you have violated these Terms of Use or if the use of your Enzo Rewards account is unauthorized, deceptive, fraudulent or otherwise unlawful. Enzo Bistro may suspend, cancel or combine Enzo Rewards accounts that appear to be duplicative. In the event that your participation in Enzo Rewards is terminated, all accrued Points in your account are void.

Without notice to you, Enzo Bistro also reserves the right to “unregister” and make ineligible for Enzo Rewards any Enzo Bistro Card or account that has been inactive for two (2) consecutive years. Inactivity is defined as no Points earned during such two (2) consecutive year period. In the event that your Enzo Bistro Card or account is unregistered or rendered inactive, all accrued Points in your account are void.

Enzo Bistro reserves the right to change, modify, discontinue or cancel Enzo Rewards or any part of the Enzo Rewards program at any time and in its sole discretion, without notice to you.